GENERAL:
By placing an order electronically via the website you are using, you are deemed to have accepted the preliminary information form and the distance sales agreement presented to you.
Buyers are subject to the provisions of Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation (RG:27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.
Shipping costs related to product delivery will be borne by the buyers.
Each purchased product will be delivered to the person and/or organization specified by the buyer within a maximum of 30 days. If the product is not delivered within this period, buyers may terminate the contract.
The purchased product must be delivered completely, in accordance with the specifications indicated in the order, and if available, with the warranty certificate, user manual, and other necessary documents.
If it becomes impossible to sell the purchased product, the seller must inform the buyer in writing within 3 days from the moment this is known. The total amount must be refunded to the buyer within 14 days.
IF THE PAYMENT FOR THE PURCHASED PRODUCT IS NOT MADE:
If the buyer does not pay for the purchased product or cancels the payment in the bank records, the seller's obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:
If, after the product has been delivered, it is determined that the payment made by the buyer was fraudulently made by unauthorized persons, and the product price is not paid to the seller by the relevant bank or financial institution, the buyer is obligated to return the product to the seller within 3 days, with shipping costs borne by the seller.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:
If unforeseen circumstances beyond the seller's control occur, and the product cannot be delivered on time, the buyer is informed. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of the delivery until the obstacle is removed. If the buyer cancels the order, and the payment was made in cash, the seller will refund the amount within 14 days from the cancellation. If the payment was made by credit card, the refund will be made to the bank within 14 days, but it may take 2-3 weeks for the bank to transfer the amount to the buyer's account.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
The buyer is required to inspect the goods/services subject to the contract before accepting delivery. Damaged or defective goods/services (e.g., crushed, broken, torn packaging) should not be accepted from the shipping company. It will be assumed that the delivered goods/services are undamaged and in good condition. After delivery, the buyer must carefully protect the goods/services. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned along with the product.
RIGHT OF WITHDRAWAL:
The buyer may exercise the right of withdrawal without incurring any legal or penal responsibility and without providing any reason by rejecting the goods within 14 (fourteen) days from the date of delivery of the purchased product to themselves or the designated person/organization. The buyer must notify the seller using the contact details provided below.
CONTACT INFORMATION FOR NOTIFYING THE SELLER OF THE EXERCISE OF THE RIGHT OF WITHDRAWAL: COMPANY NAME/TITLE:
ADDRESS:
EMAIL:
PHONE:
FAX:
RIGHT OF WITHDRAWAL PERIOD:
If the buyer has purchased a service, this 14-day period begins from the date the contract is signed. In service contracts where the performance of the service has begun with the consumer's consent before the expiration of the right of withdrawal, the right of withdrawal cannot be exercised.
The costs arising from the exercise of the right of withdrawal will be borne by the seller.
To exercise the right of withdrawal, the buyer must notify the seller in writing via registered mail, fax, or email within the 14-day period and the product must not have been used in accordance with the "Products for which the right of withdrawal cannot be exercised" provisions set out in this contract.
EXERCISE OF THE RIGHT OF WITHDRAWAL:
The invoice of the product delivered to the buyer or a third party (if the returned product's invoice is issued to a company, it must be returned with the issued return invoice from the company. The return of orders billed to companies cannot be completed without a return invoice).
The return form, the product's box, packaging, and standard accessories, if any, must be returned undamaged and complete.
RETURN CONDITIONS:
The seller is obliged to return the total amount and any documents that obligate the buyer within 10 days from receiving the notice of withdrawal and to accept the return of the goods within 20 days.
If the product's value decreases due to the buyer's fault or if the return becomes impossible, the buyer is obligated to compensate the seller for the damage caused in proportion to their fault. However, the buyer is not responsible for changes or deterioration caused by the proper use of the goods or product within the withdrawal period.
If the campaign limit amount determined by the seller is reduced due to the exercise of the right of withdrawal, the amount of the discount used within the scope of the campaign will be canceled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
Products prepared in line with the buyer's requests or clearly personal needs and not suitable for return, underwear bottom pieces, swimwear, and bikini bottoms, makeup products, single-use products, perishable goods, or products that are likely to expire soon, products whose packaging has been opened by the buyer after delivery and are not suitable for return due to health and hygiene reasons, products that are mixed with other products after delivery and cannot be separated by their nature, periodicals such as newspapers and magazines, except those provided under a subscription contract, services performed instantly in an electronic environment or intangible goods delivered instantly to the consumer, and audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, cannot be returned if their packaging has been opened by the buyer. Furthermore, the right of withdrawal cannot be exercised for services that have been started with the consumer's approval before the withdrawal period expires as per the Regulation.
Cosmetics and personal care products, underwear, swimwear, bikinis, books, copyable software and programs, DVDs, VCDs, CDs, and cassettes, as well as stationery supplies (toners, cartridges, ribbons, etc.) must have their packaging unopened, undamaged, unused, and untested for a return to be accepted.
DEFAULT AND LEGAL CONSEQUENCES:
If the buyer defaults on the payment process by credit card, the buyer agrees, declares, and undertakes that they will pay interest within the framework of the credit card agreement made with the cardholder bank and will be responsible to the bank. In this case, the relevant bank may pursue legal remedies, demand the costs and attorney fees from the buyer, and in any case, if the buyer defaults on their debt, the buyer agrees to compensate the seller for any damages or losses incurred due to the delayed performance of the debt.
PAYMENT AND DELIVERY:
You can make a transfer or EFT (Electronic Funds Transfer) to one of our bank accounts (TL) from ......., ........ bank.
You can benefit from single payment or installment options online with your credit cards via our site. When you complete your online orders, the total amount will be charged to your credit card.
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